Frequently asked questions

Shipping

Do you offer free shipping.


Free shipping is available for any order over $75.




How much is domestic shipping?


Standard $5.50 Expedited $7.50




How much is international shipping


Standard (13-20 Business Days)-$17




How long does domestic shipping take?


Standard shipping takes 7-10 business days. You also have the option to expedite shipping which reduces shipping to 4-7 business days.




How long does international shipping take?


International shipping takes 13-20 business days.




How do I track my shipment?


You can track your shipment by going to your account. Click on 'My Orders'. From there you will have access to tracking information when available.




What shipping carriers does Alluforu use?


Alluforu uses different carriers to ensure your items arrive on time. When your items are shipped, the most appropriate delivery method will, depending on the weight and shipping destination of your package.

Alluforu carriers include UPS, USPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express




Why am I receiving multiple packages?


Merchandise you order may be fulfilled from several locations, and items may arrive separately. If this is the case:

  • You will not incur additional shipping charges
  • Your shipping charge (if applicable) will be split across the multiple packages when your order is shipped




How do I manage my shipment?


Follow the steps below to manage your shipment:

  • Visit your account page
  • Enter your Email/User ID and Password
  • Click Log In
  • Click My orders
  • Follow the prompts to track or manage your delivery

Benefits include:

  • Track packages
  • Leave delivery instructions
  • Reschedule your delivery if applicable
  • Manage notifications




How is shipping calculated for domestic and international shipping?


Shipping prices are based off the products warehouse locations and your shipping address. Products stored in warehouses in your country will be shipped with domestic shipping rates. Products stored in warehouses outside of your country will be shipped with international shipping rates. ex/ -You live in the USA, and ordered products located in a USA warehouse. You are charged $5.50(USD) for standard domestic shipping. -You live in the USA, and ordered products from MEXICO, You are charged $17(USD) for international shipping. -If you live in the USA, and ordered products from MEXICO and USA, You are charged $5.50(USD) and $17(USD) for both domestic and international shipping.




Why are the items in my order arriving separately?


More often than not your items will arrive together, but we begin working on your order as quickly as possible. This sometimes means your order will arrive in multiple shipments. Other reasons include for your items arriving in multiple shipments include:

  • Availability of items at the time you made your order
  • Items in your order are located in separate warehouses
Note: When your order is shipped separately, you do not get charged extra. Your shipping payment is divided amongst the fulfillment centers relevant to your order.




Why was I charged for a cancelled order?


After you completed your order, an authorization hold was placed on your card in the amount of the order you placed. The hold secures the amount of your order until your purchase is fulfilled. Should your order be cancelled, it will take time for the authorization to be reversed. The time allocated to remove the hold is determined by your banking institution and will vary.




What happens when I place an order?


Step 1:
You place your order. Alluforu gets a notification of a placed order. You will have 10 minutes to cancel your order and 15 minutes to change certain aspects of your order from the moment you completed it. Your bank will place an authorization hold in the amount of your order.
Step 2:
Alluforu contacts suppliers to locate and prepare your items for shipment. If you have items from multiple suppliers you may receive multiple boxes. Step 3:
You will receive a shipping confirmation email once your order has been fulfilled. This email will contain your receipt and tracking information that will give you access to up to date status on your orders location. Step 4:
Check your order status and tracking information from your account page. Just click ‘My Orders’ and track your order from there.Step 5:
Now comes the fun part! Wait for that knock on the door. Your order will be coming to you soon!





Returns

How does Alluforu handle refunds?


Alluforu follows a 10-day return policy for undamaged/unworn items. In order to satisfy this policy, goods must be returned within 10 days to a specified address provided by Alluforu.




I purchased an item that was FINAL Sale. Can I be refunded?


Items purchased with the FIANL SALE label are non-refundable.




Can I return an item I purchased with a coupon, on sale, or with a promo code?


All items purchased with a coupon, discount, or on sale are non-refundable. Please read the product description carefully for the FINAL SALE notice.




Who pays for return shipping?


You, as the customer, are responsible for the costs of return shipping.




How do I begin the return process?


E-mail suppor@alluforu.com. You will be given a return address for your items and once your item is returned you’ll receive a refund. Items sourced from multiple warehouses will need to be shipped separately.




What steps do I take to begin the return process?


What steps do I take to begin the return process?

  • Contact support@alluforu.com to get the correct return address(es). If your order contains items from multiple fulfillment centers you’ll need to ship each item to their specified return address.
  • Return your product to the specified address provided by support@alluforu.com within 10 days of receiving your order
  • Item is received at their specified warehouse unused and in good condition
  • After receipt of your item, you will be issued a refund
  • Refunds do not include shipping costs, taxes, or fees.
  • Refunds are often processed within 7-14 days due to banking regulations. Thank you for your understanding.




How do I make an exchange?


Items can be returned by mail and are eligible for exchange. Contact support@alluforu.com for more details.





Orders

How can I change or cancel my order after it's been made?


After placing your order you have 10 minutes to change or cancel your order. The following information can be modified-

  • Shipping information such as name, address, or phone number
  • Item color or size
  • Adding or removing items
The following information cannot be modified-
  • Payment method
  • Billing information such as name, address, or phone number
Contact support@alluforu.com or call (707)800-9846 to request any changes to your order. If your order has began processing, your order may not be changed.




How long does order processing take?


Order processing is completed between 5-7 business days.




What I should expect once my order is placed?


Select My Orders to view your order status.

  • You will receive an order confirmation email that will include your receipt
  • Once the order has been processed and shipped, you will receive a shipping confirmation email. Sign up for alerts to get up-to-date shipping information.

Please note: when your items are shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.




How can I change or cancel my order after the window has closed?


If the 10 minute window has passed contact support@alluforu.com, call (707)800-9846, or click the chat bubble in the lower right corner for assitance.




What can I change on my order?


After your order has been submitted, you have 15 minutes to change certain information:

  • Shipping information such as name, address, or phone number

  • Item color or size

  • Adding or removing items

The following information cannot be changed once an order has been placed:

  • Payment method

  • Billing information such as name, address, or phone number

To request changes to your order, you must contact Customer Service at (707)800-9846. Your method of payment may need to be re-authorized if changes are made to your order, so please have it available.

After the 15 minute window has passed changes made to your order may not update in the system as order processing has begun.




How do I cancel my order?


Whether you're signed in using your Alluforu account or you checked out as a guest, you have 10 minutes to cancel your order online from the time it was submitted.

If you're signed in

  • Select My Orders and click the link of the order you wish to cancel

  • Select the Cancel Order link if available.

  • Once the cancel confirmation appears, select Yes to confirm that you are canceling the order

  • You'll receive an email confirmation that your order has been canceled

If you checked out as a guest

  • Visit your purchase history or order confirmation email

  • Select the Cancel Order link

  • Once the cancel confirmation appears, select Yes to confirm that you are canceling the order

  • You'll receive an email confirmation that your order has been canceled

If you need any help canceling your order contact (707)800-9846 to expedite the process.




Why was my order delayed and/or canceled?


All orders are unique. Reasons include, but are not limited to:

  • Type/quantity of items ordered (for example, fine jewelry or Macy's Gift Cards)
  • The address and phone number provided does not match what your bank has on file
  • Your order is shipping to an alternate address
  • Items in your order are unable to be shipped to your region
  • Due to high order volume, items in your order become out of stock during order processing

If any of these apply, we may contact you for additional verification. Your order will be canceled if we’re unable to reach you.




I haven’t received a cancelation email. Where is my order?


If your order has been partially, or completely, canceled, you should have an email notifying you.

  • If you have not received an email, check your spam folder

  • If you still have not found an email from us, check that the email address you provided on your order is correct

  • If you still have no order cancelation email, please verify the e-mail you provided us was correct.

  • Check your Order Status at Alluforu.com to verify if any part of your order was canceled




Why was my order canceled immediately after placing it?


If this happens, verify the following information:

  • Your billing information is correct

  • Your payment information is up to date

  • The items and/or quantities of items that you ordered have not exceeded the limits set forth on the item page




Why was my order canceled the day after I placed it?


This usually occurs due to a lag in inventory and the processing system. The item you ordered was unable to be located and no longer available for fulfillment.




What if my order arrives damaged?


Sorry your item arrived damaged, broken, or defective.


Call (707)800-9846 for assistance with this issue or you can return your purchase by mail – for more info on returns, here’s our Return Policy.




When can I expect to hear from Alluforu?


When you place an order When your order is shipped When items you ordered are no longer available When you request a return





Check Out

Which payment methods can I use for my Alluforu.com purchases?


There are many online payment options that you can use at checkout for your Alluforu.com purchases, including third-party credit cards (American Express, Visa, MasterCard and Discover), and PayPal.




How can I add my credit card to my Wallet?


During online Checkout, your default card will automatically show as your preferred payment option. If you have added a third-party card to the Wallet and would like to use that card instead, simply select the card you want to use. You can save up to ten cards in your digital Wallet.




What happens when I pay for my order with PayPal?


PayPal offers a secure way for you to make purchases with Alluforu.com. PayPal ensures your credit and debit card information are never shared to a third-party during payment.

  • The PayPal mobile app is available for most mobile carriers without hidden fees
  • PayPal check out is available both on desktop and mobile
  • PayPal can be used for all transactions.
  • PayPal is unavailable for your Alluforu Wallet
  • PayPal can not be used with other forms of payment
  • PayPal may send you a transaction receipt in conjunction with Alluforu receipts

Contact PayPal if you:

  • Have questions about PayPal.com
  • Want to open a PayPal account
  • Need to reset or retrieve your PayPal.com password
  • Have a denied of failed PayPal payment
  • Need to update your transaction status
  • Any questions related to PayPal

Contact Alluforu if you have questions concerning:

  • Items you’ve purchased
  • Shipping times
  • The status of your order
  • Returns/Refunds/General Inquiries

Please note: Alluforu does not have access to your PayPal account.




Does Alluforu offer gift cards?


Currently Alluforu does not offer gift cards.




What do I do if I'm having trouble with a promotional code during checkout?


Sorry you’re experiencing issues with your promotional code. Issues with the promo code could be because of the following reasons.

  • Requirements not met for the special offer
  • Other exclusions that apply
  • Promotional offer expired

If you continue to have trouble applying a promo code, please contact Alluforu by chat or call us at (707)800-9846.




Why am I getting a credit card error when I make a purchase?


Please double check the information you input at checkout.

  • Select the correct card type

  • Enter all required fields on the order form, including phone number and e-mail address if applicable

  • For American Express credit cards, use the 4-digit code on the front of the card instead of the security code located on the back

In the event that your order is cancelled, contact your bank to request an immediate release of any holds on your deposit account. If your bank is unable to assist you, please contact via e-mail with the following:

  • Name

  • Phone number

  • Order number

  • Date of purchase

  • Transaction amount

  • Issuing bank name and the fax number or email address

We'll send an authorization hold removal request to your bank to release any holds on your account. The exact timeframe for removal is determined by the issuing bank of your card.




Does Alluforu.com charge sales tax?


We collect sales tax in locations where we have a legal obligation to do so. Here are some breakdowns of how these taxes are calculated, charged, and shown:

  • Actual taxes charged are calculated based on state and local taxes of the location where your order is being shipped
  • The taxes that appear in your order at Checkout are estimated and may differ from taxes you are ultimately charged
  • If your state is exempt from sales tax, your shipping confirmation will reflect your new total
  • You are charged only when your order ships
  • In some states, delivery charges and gift wrap are also subject to tax
  • If your order is broken up into multiple shipments, the total sales tax for the order will be split across the various shipments





Cancellations

How do I cancel an order?


Whether you're signed in using your Alluforu account or you checked out as a guest, you have 10 minutes to cancel your order online from the time it was submitted.

If you're signed in

  • Select My Orders and click the link of the order you wish to cancel

  • Select the Cancel Order link if available.

  • Once the cancel confirmation appears, select Yes to confirm that you are canceling the order

  • You'll receive an email confirmation that your order has been canceled

If you checked out as a guest

  • Visit your purchase history or order confirmation email

  • Select the Cancel Order link

  • Once the cancel confirmation appears, select Yes to confirm that you are canceling the order

  • You'll receive an email confirmation that your order has been canceled

If you need any help canceling your order contact (707)800-9846 to expedite the process.




Why was my order delayed and/or canceled?


All orders are unique. Reasons include, but are not limited to:

  • Type/quantity of items ordered (for example, fine jewelry or Macy's Gift Cards)

  • The address and phone number provided does not match what your bank has on file

  • Your order is shipping to an alternate address

  • Items in your order are unable to be shipped to your region

  • Due to high order volume, items in your order become out of stock during order processing

If any of these apply, we may contact you for additional verification. Your order will be canceled if we’re unable to reach you.




Why haven't I received a cancelation email. Where is my order?


If your order has been partially, or completely, canceled, you should have an email notifying you.

  • If you have not received an email, check your spam folder

  • If you still have not found an email from us, check that the email address you provided on your order is correct

  • If you still have no order cancelation email, please verify the e-mail you provided us was correct.

  • Check your Order Status at Alluforu.com to verify if any part of your order was canceled




Why was my order canceled immediately after placing it?


If this happens, verify the following information:

  • Your billing information is correct

  • Your payment information is up to date

  • The items and/or quantities of items that you ordered have not exceeded the limits set forth on the item page




Why was my order cancelled after I made it?


This usually occurs due to a lag in inventory and the processing system. The item you ordered was unable to be located and no longer available for fulfillment.




Why was I charged for a cancelled order?


After you completed your order, an authorization hold was placed on your card in the amount of the order you placed. The hold secures the amount of your order until your purchase is fulfilled. Should your order be cancelled, it will take time for the authorization to be reversed. The time allocated to remove the hold is determined by your banking institution and will vary.




What if my order arrives damaged?


Sorry your item arrived damaged, broken, or defective.





My Account

How do I update my password?


  • Select Log in

  • Input your email address and password

  • Select the Log in button

  • Select the My Account link,

  • Follow the prompt to change your password.




I forgot my password and am locked out of my profile. How do I regain access?


  • Follow instructions for updating your password

  • Select ‘Forgot my password’

  • Follow the prompt

  • Contact support@alluforu.com if you have questions.




I was prompted to change my password. What do I do?


  • Follow the on-screen prompts to change your password.

  • Follow the instructions for the password reset sent to your specified email

  • Once your password has been changed, it will be immediately active and you may need to sign in again.




I requested a new password, but didn’t receive a reset email. What happened?


  • Try re-entering your email address

  • Check your spam or junk mail folders in your email account
  • Double check that the email address associated with your Alluforu account is correct—it should match the email you used to request your new password. You may want to try another email address that could have been used when you set up your profile

Please note: Signing up for promotional emails or placing an order with us in the past does not necessarily mean that you have an Alluforu profile. For additional assistance contact Customer Service at (707)800-9846




I didn’t change my password, but received an email confirmation. What is going on?


If this happens, reset your password immediately. If you see any unusual activity associated with your account, call Customer Service.

(707)800-9846

Mon-Sun: 9AM-5PM PST




How do I change my email address?


  • Select Log in

  • Input your email address and password

  • Select the Log in button

  • Select the My Account link, then select Profile

  • Select the Edit link to the right of your current email

  • Enter your new email address and current password




I no longer have access to the email address associated with my profile. What do I do?


If this is the case, you must create a new profile with a new email address. To create a new profile:

  • Select Sign In

  • Select the Create Account button

  • Fill out the requested information and submit





CONTACT

Phone: (707)800-9846

Santa Rosa, California

CUSTOMER SERVICE

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